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RETURNS

 

Terre Brown, the leather people, design products with accurate perfection and care. If your Terre Brown designed product is found to have quality errors in times of delivery, we are all set to exchange it. Customers are free to return and exchange products sold on Terrebrown.com. Find the terms and conditions below for a proper claim.

 

•    Notify us about the issue or defect within 48 hours from receiving the receipt.

 

•    Register complaints via Email, Phone or through chat options available on the website.

 

•    Mention the product and reason for returning.

 

•    Issues or defects reported after 48 hours of delivery is not entertained.

 

•    Either replacement or refund can only be awarded according to the complaint registered initially.

 

•    Fresh products as received with its original packaging and all tags attached to it is only eligible for a smooth return.

 

•    Gift cards and customized products (Customised by size, design or color) are nonreturnable.

 

•    If reported before 4 days’ time, hardly in situations, partial refunds are also granted as exceptions.

 

•    Any complaint registered after a time limit of 7 days will not be considered valuable.  







 

SALE

 

Any product sold during stock clearance sale is not eligible for replacement or refund, whatsoever the reason it may be. Unfortunately, since the sale is for clearing dead stocks, we can not offer any replacements or entertain any refund claims.